MonScan

Refunds

Last updated: 28 October 2026

All MonScan purchases and subscriptions are processed by Google Play. Refunds are handled under the Google Play refund policy.

1. Request a refund from Google Play

Within 48 hours of a purchase you can usually request a refund directly from Google: open play.google.com → Order history, find the MonScan order and choose Request a refund. Google decides these requests.

2. Cancel a subscription

Cancelling stops future renewals; you keep Premium until the end of the paid period. Open Play Store → Profile → Payments & subscriptions → Subscriptions → MonScan → Cancel subscription, or visit play.google.com/store/account/subscriptions. Uninstalling the app does not cancel a subscription.

3. Ask us for help

If the 48-hour window has passed, a purchase was not received, or something else went wrong, send us the form below. Include your Google Play order ID so we can find the purchase.

By submitting, you agree that we process this information to answer your request, as described in our Privacy Notice.